Return & Refund Policy

Return & Refund Policy

Last updated: July 17, 2021

Thank you for shopping at Life in Trinidad & Tobago Store.If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to LIFEINTRINIDAD Marketing Limited., Level 2, Invaders Bay Tower, Invaders Bay, Port of Spain Trinidad & Tobago.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Life in Trinidad & Tobago Store, accessible from https://shop.lifeintrinidadandtobago.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

All returns and exchanges must be accompanied by a valid receipt from Life in Trinidad and Tobago Store.

Item(s) must be returned within 14 DAYS of the purchase or collection/receipt date.

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods must be unused and in the same condition that you received it.
  • Goods must have a manufacturer’s defect (not due to normal use and wear and tear or misuse)
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved for refund, Life in Trinidad and Tobago Store will initiate a refund to the purchaser’s credit card (or original method of payment).

If the purchaser has received a refund, the cost of return shipping will be deducted from their refund.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You. If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: